A comprehensive continuum of care is needed to provide services needed for many, if not all, infected by COVID-19 and their families. Not everyone will need all of the services shown in the mind map but many will require a large subset of these in addition to medical care. Case managers help link patients to both the medical and the social care they need to combat Post Traumatic Stress Disorder, a loss of income, stress on their families, child care for families with children, and many other services provided by most counties in the United State or through non-profit integrated care facilities, or charitable groups with many communications. The case manager will also follow up with all of the agencies helping the client (patient) to ensure they all have the same information and are communicating with one another in an integrated way.
Many free case management services are provided at no or low-cost county offices.
In studying and evaluating many hundreds of care systems over 30 years most states in the US (>35), I have concluded through observations and data that systems with active case management provide much better integrated services, meeting more of the clients’ needs,, and at the same controlling costs.
Click the mind map to expand it.